At Evolve we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: admin@evolveme.us.
Below are our categories and how we can help you after the sale:
PRESCRIPTION MEDICATIONS:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always login to your Evolve account before your products ship to change your address, method of payment or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team: email us, admin@evolveme.us
NON-PRESCRIPTION (OVER THE COUNTER) PRODUCTS:
Evolve may accept returns on unopened, non-prescription items up to 30 days after the sale. You will be responsible to pay the return shipping cost and we do not accept COD returns. If you need to return an item, please contact our patient care team: admin@evolveme.us. Include your order number, reason for the return along with the product name. Evolve reserves the right to deny a return that does not arrive in the original condition it was shipped or if the products appear to be tampered with or opened. After we receive the returned product and it is approved by our Evolve team, your purchase price will be refunded to your original method of payment.
Address for Returns:
13108 Melon Ave.
Chino, CA 91710
LOST PACKAGES:
In the rare case your package is lost in transit, Evolve will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather may delay your package delivery time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team: admin@evolveme.us .
Copyright © 2025 EVOLVE - All Rights Reserved.
Evolve is a patient management platform that partners with independent licensed physician networks, including Qualiphy to deliver medical services through the Evolve infrastructure.Evolve does not directly provide medical or pharmacy services. Payment does not guarantee a prescription will be written or dispensed. Medical services are rendered by independent providers. Actual medication form and appearance may differ from what is shown. Information on this website is for educational purposes only and does not replace professional medical advice, diagnosis, or treatment. If you have health-related questions or concerns, please consult your doctor. This website is an advertisement for services, not for any specific medication.*Disclaimer: FDA-approved medications such as Saxenda®, Victoza®, Wegovy®, and Ozempic® are trademarks of Novo Nordisk™, while Mounjaro™ is a product of Eli Lilly and Company™.Evolve is not associated with or endorsed by these companies or their products. We do not supply these medications. Individuals interested in these products should consult with their licensed healthcare provider or pharmacist.