Privacy Policy

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Evolve (“we,” “us,” or “our”) is committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations .This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and your rights regarding that information. By accessing or using our GLP-1 telemedicine services, you agree to the practices described herein.

1. Information We Collect

1.1 Personal Information You Provide

We collect the personal data you submit when you register for an account, complete health questionnaires, schedule consultations, or communicate with our team. Examples include your name, address, email, phone number, date of birth, insurance details, and payment information. We also gather protected health information (PHI)—such as medical history, current medications, and weight-loss goals—to deliver safe and effective telemedicine care.

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect usage and device data—IP address, browser type, device identifiers, pages viewed, and timestamps—via cookies, web beacons, and similar technologies. We use this information to improve site functionality and user experience; you can manage or disable cookies through your browser settings.

2. How We Use Your Information

• Service Delivery: To provide, operate, and maintain our telemedicine platform—including scheduling, consultations, prescription management, and billing.
   
• Communications: To send appointment reminders, treatment instructions, prescription refill notifications, and administrative updates such as policy changes.
   
• Quality Improvement & Research: To analyze de-identified or aggregated data for service enhancements, clinical research, and analytics.
   

3. Disclosure of Your Information

3.1 With Your Consent

We may share your personal and health information with pharmacies, laboratories, and other licensed providers as you direct, so they can fulfill prescriptions, perform lab tests, or coordinate care.

3.2 For Treatment, Payment & Healthcare Operations

Under HIPAA, we may use and disclose your PHI without additional consent for treatment coordination, billing, and internal operations such as quality assurance, accreditation, and compliance.

3.3 As Required by Law

We may disclose your information to comply with legal obligations—court orders, subpoenas, or public health reporting requirements.

3.4 Business Transfers

If Evolve merges with or is acquired by another entity, your information may be transferred as part of that transaction, subject to confidentiality safeguards.

4. Data Security

We implement administrative, technical, and physical safeguards—encryption, access controls, audit logs, and regular risk assessments—to protect your personal data and PHI in accordance with the HIPAA Security Rule. All telehealth staff undergo HIPAA security training, and we execute Business Associate Agreements with any vendor handling PHI on our behalf. While we strive to secure your data, no system is impenetrable.

5. Cookies & Tracking Technologies

We use cookies and tracking pixels to authenticate users, analyze site performance, and deliver targeted content . You may disable cookies via browser settings, though this may limit functionality.

6. Third-Party Services

Our site may link to or integrate with third-party services (e.g., payment processors, analytics tools, video platforms) that have their own privacy practices. We encourage you to review those policies before providing personal data to any third party.

7. HIPAA & Protected Health Information

Evolve is a HIPAA-covered entity. We protect your PHI under the Privacy, Security, and Breach Notification Rules, and require all business associates to maintain HIPAA compliance.

8. Your Rights

You have the right to access, amend, and request an accounting of disclosures of your PHI. You may also request restrictions on certain uses/disclosures and confidential communications. To exercise your rights, contact our Privacy Officer as described below.

9. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect information from minors; if discovered, such data will be deleted promptly 

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or business changes. We will post any material revisions with a new “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Evolve Telemedicine
Privacy Officer
16674 N 91st St. Ste D-102,
Scottsdale, Az 85260
Email: hello@evolveme.us
Phone: 480.209.2343